Loyalty App F.A.Q.

Click each heading to view answer
Getting Started
How do I change my Multipunch Security Code?
The Multipunch Security Code is the code you will need any time you want to give a client more than one stamp at the same time.
How do I change my Fallback Code?
Your Fallback
What is the Tablet URL?
The Tablet URL has been created for you, the salon owner, to provide an alternative method for collecting Stamps for those clients who may not have a smartphone.
How do I find the link to my app?
The link to your Loyalty App is referred to as your Mobile Website URL.
Where do I find my salon's Join QR Code?
Your Join QR Code points to your Loyalty App, making it an easy way for clients to access your app without typing in the web address.
Where do I find my Text-to-Join Phone Number?
If you are subscribed to our PRO package, then you can have a dedicated phone number for your business to be able to receive Text-to-Join messages. Contact us if you are interested in this option.
How do I scan the Join Code?
Most of the newer phones only need to have the camera open and pointing at the QR code to capture the info in the QR code and direct them to your Loyalty site.
Note: Not all phones are capable of reading a QR code with the camera.
If you have a Samsung, you can scan the code using your internet browser, by opening the Samsung internet browser, selecting the 3 dots in the top right corner (Options menu) and selecting Scan QR Code. Hover your phone over the code and the Loyalty site will appear.
Some older phones may need a QR Code Reader to scan the QR code. If your client doesn't immediately know what you're talking about when you mention the words QR Code Reader, try one of the other methods of reaching your link. (See question: How can I get my clients to sign up?)
How do I add my App to my Home Screen?
The first time someone visits your loyalty program they will be shown how to save it to the home screen of their phone for easy future access. Make sure you encourage and assist your clients to do this to make their experience as simple and fast as possible for all future visits.
Here's a cheat sheet:

Where do I find my QR Punch Code?
Where do I find my Fallback Code? (For when the QR Code is not scanning properly)
To find your Fallback Code, go to www.loyaltysos.ca/login to access your dashboard. In the menu on the left-hand side, click Loyalty Programs, then Create/Edit Programs on the left-side menu. Next click the Edit button associated with your program.
Where do I find my Multipunch Security Code?
How does a client collect Stamps?
How does a client redeem their rewards?
How can I get my clients to sign up?
Here are 6 easy ways to get your clients registered for your Loyalty Program:
Print posters for your salon that have your Join Code displayed prominently. (For poster templates, click here.) While the client is in your salon (don't wait until the end of the service!) bring them a poster and get them to pull out their phone and open their camera. Most of the newer phones only need to have the camera open and pointing at the code to capture the info in the QR code and direct them to your Loyalty site.
Note: Not all phones are capable of reading a QR code with the camera. If your client has an older phone or a Samsung, then they would need a QR code reader to open the code. If they don't immediately know what you're talking about when you mention the words QR Code Reader, then move on to another option.
If you are subscribed to our PRO package, then you can have a dedicated phone number for your business to be able to receive Text-to-Join messages. Contact us if you are interested in this option.
When your client is in your salon, simply ask them to text the word JOIN to your salon's text-to-join number.
Your client will instantly receive a link to your Loyalty program.
If you're going to direct your client to a website, you should use the opportunity to direct them to your salon's main site. By adding a simple link in a prominent spot on your website, you are not only making it easy for your client to find your Loyalty App, but also capitalizing on an opportunity to show off your digital presence. (Your Loyalty Program Mobile URL is located at the top of the Branding and Design tab of your dashboard.)
While the client is in your salon, get them to visit your website on their phone, either by googling your site (if you have a prominent visibility in a Google search), or by telling them your website address.
Make sure your Loyalty Program link stands out and is in a place where you can easily direct your client to go. Try to keep it on your home screen too, so there aren't many clicks before they find what they are looking for.
The client clicks the link and they are directed to your Loyalty Program.
If you already have a database of client emails, you can be proactive and send out an email to your clients with a link (to your Loyalty Program Mobile URL) directing them to sign up for your Loyalty Program. Be sure to clearly describe the benefits of joining to your clients.
Your clients can check out your app on their own time and arrive at their next appointment ready to collect punches! They will click on the link in your email to access your app directly - no need to get them to do anything special to access your program.
Recruit your Social Media channels to help you spread the word! Create a reoccurring post that invites your followers to sign up for your Loyalty Program. On Facebook, you can also add to your About story and include links, so you can have a permanent link in your profile.
Pro Tip: People love incentives, so why not offer to give them their first punch for free if they sign up and post a comment that they've done it. This will help you not only sign up clients, but also boost the visibility of your post. Win-Win!
Of course, you can always open a web browser and type your Mobile Website URL directly into the address bar. This will work on any phone and, as long as you don't make any typos, will work 100% of the time.
Troubleshooting
Black screen on iPhone when scanning QR Code
If you have a client with an Apple iPhone, who only sees a Black Screen when they select Stamp Card, this is due to an outdated version of their iOS. They can either update their iOS, or you can enter their punches manually using your Fallback Code. (See next entry: What if the Punch QR Code doesn't scan properly?)
Join QR Code not Scanning
Not all phones are capable of reading a QR code with the camera. If your client has an older phone, then they would need a QR code reader to open the code. If they don't immediately know what you're talking about when you mention the words QR Code Reader, then move on and use one of these other options for joining your program:
If you are subscribed to our PRO package, then you can have a dedicated phone number for your business to be able to receive Text-to-Join messages. Contact us if you are interested in this option.
When your client is in your salon, simply ask them to text the word JOIN to your salon's text-to-join number.
Your client will instantly receive a link to your Loyalty program.
If you're going to direct your client to a website, you should use the opportunity to direct them to your salon's main site. By adding a simple link in a prominent spot on your website, you are not only making it easy for your client to find your Loyalty App, but also capitalizing on an opportunity to show off your digital presence. (Your Loyalty Program Mobile URL is located at the top of the Branding and Design tab of your dashboard.)
While the client is in your salon, get them to visit your website on their phone, either by googling your site (if you have a prominent visibility in a Google search), or by telling them your website address.
Make sure your Loyalty Program link stands out and is in a place where you can easily direct your client to go. Try to keep it on your home screen too, so there aren't many clicks before they find what they are looking for.
The client clicks the link and they are directed to your Loyalty Program.
If you already have a database of client emails, you can be proactive and send out an email to your clients with a link (to your Loyalty Program Mobile URL) directing them to sign up for your Loyalty Program. Be sure to clearly describe the benefits of joining to your clients.
Your clients can check out your app on their own time and arrive at their next appointment ready to collect punches! They will click on the link in your email to access your app directly - no need to get them to do anything special to access your program.
Recruit your Social Media channels to help you spread the word! Create a reoccurring post that invites your followers to sign up for your Loyalty Program. On Facebook, you can also add to your About story and include links, so you can have a permanent link in your profile.
Pro Tip: People love incentives, so why not offer to give them their first punch for free if they sign up and post a comment that they've done it. This will help you not only sign up clients, but also boost the visibility of your post. Win-Win!
Of course, you can always open a web browser and type your Mobile Website URL directly into the address bar. This will work on any phone and, as long as you don't make any typos, will work 100% of the time.
What if the Punch QR Code doesn't scan properly?
Marketing Features
How to Create a Deal
How can I get my clients to sign up?
Here are 6 easy ways to get your clients registered for your Loyalty Program:
Print posters for your salon that have your Join Code displayed prominently. (For poster templates, click here.) While the client is in your salon (don't wait until the end of the service!) bring them a poster and get them to pull out their phone and open their camera. Most of the newer phones only need to have the camera open and pointing at the code to capture the info in the QR code and direct them to your Loyalty site.
Note: Not all phones are capable of reading a QR code with the camera. If your client has an older phone or a Samsung, then they would need a QR code reader to open the code. If they don't immediately know what you're talking about when you mention the words QR Code Reader, then move on to another option.
If you are subscribed to our PRO package, then you can have a dedicated phone number for your business to be able to receive Text-to-Join messages. Contact us if you are interested in this option.
When your client is in your salon, simply ask them to text the word JOIN to your salon's text-to-join number.
Your client will instantly receive a link to your Loyalty program.
If you're going to direct your client to a website, you should use the opportunity to direct them to your salon's main site. By adding a simple link in a prominent spot on your website, you are not only making it easy for your client to find your Loyalty App, but also capitalizing on an opportunity to show off your digital presence. (Your Loyalty Program Mobile URL is located at the top of the Branding and Design tab of your dashboard.)
While the client is in your salon, get them to visit your website on their phone, either by googling your site (if you have a prominent visibility in a Google search), or by telling them your website address.
Make sure your Loyalty Program link stands out and is in a place where you can easily direct your client to go. Try to keep it on your home screen too, so there aren't many clicks before they find what they are looking for.
The client clicks the link and they are directed to your Loyalty Program.
If you already have a database of client emails, you can be proactive and send out an email to your clients with a link (to your Loyalty Program Mobile URL) directing them to sign up for your Loyalty Program. Be sure to clearly describe the benefits of joining to your clients.
Your clients can check out your app on their own time and arrive at their next appointment ready to collect punches! They will click on the link in your email to access your app directly - no need to get them to do anything special to access your program.
Recruit your Social Media channels to help you spread the word! Create a reoccurring post that invites your followers to sign up for your Loyalty Program. On Facebook, you can also add to your About story and include links, so you can have a permanent link in your profile.
Pro Tip: People love incentives, so why not offer to give them their first punch for free if they sign up and post a comment that they've done it. This will help you not only sign up clients, but also boost the visibility of your post. Win-Win!
Of course, you can always open a web browser and type your Mobile Website URL directly into the address bar. This will work on any phone and, as long as you don't make any typos, will work 100% of the time.
How to Create Automatic Birthday Messages
Client Issues
What if I need to add or subtract Stamps from a client's account?
Perhaps you accidentally gave the client too many or too few stamps. Or maybe the client forgot their phone but wants their stamp.
What if a client accidentally redeems a reward when they are not in the salon?
Even though the client will be warned twice that they must be in the salon to redeem their reward, it is possible that they could still press the Redeem button accidentally and want you to reverse the action.
What if a client accidentally unsubscribes from receiving messages. How do we re-add them?
The client always stays in control of their 'subscribe' or 'unsubscribe' status. The salon administrator cannot adjust this in the control panel.
Have a Question that wasn't answered?
Ask below and we'll send you the response and add your question to the FAQ.