Question 1

How do I find the link to my app?

Accepted Answer

The link to your Loyalty App is referred to as your Mobile Website URL.
 
You can find this link by logging into your dashbaord at www.loyaltysos.ca/login.(http://www.loyaltysos.ca/login)  The Mobile Website URL is located at the top of the Branding and Design tab.
 
https://static.wixstatic.com/media/undefined

Question 2

Where do I find my salon's Join QR Code?

Accepted Answer

Your Join QR Code points to your Loyalty App, making it an easy way for clients to access your app without typing in the web address. 
 
To find your code, go to your dashboard at www.loyaltysos.ca/login (http://www.loyaltysos.ca/login)and click QR Codes on the left-side menu.
 
Save it to your computer by right clicking on the code itself and choosing 'Save Image As / Save Picture As'.
 
https://static.wixstatic.com/media/undefined

Question 3

How do I scan the Join Code?

Accepted Answer

https://player.vimeo.com/video/328281182?badge=0
Most of the newer phones only need to have the camera open and pointing at the QR code to capture the info in the QR code and direct them to your Loyalty site.
Note: Not all phones are capable of reading a QR code with the camera.
If you have a Samsung, you can scan the code using your internet browser, by opening the Samsung internet browser, selecting the 3 dots in the top right corner (Options menu) and selecting Scan QR Code.  Hover your phone over the code and the Loyalty site will appear.
Some older phones may need a QR Code Reader to scan the QR code. If your client doesn't immediately know what you're talking about when you mention the words QR Code Reader, try one of the other methods of reaching your link.  (See question: How can I get my clients to sign up?)

Question 4

How do I add my App to my Home Screen?

Accepted Answer

The first time someone visits your loyalty program they will be shown how to save it to the home screen of their phone for easy future access. Make sure you encourage and assist your clients to do this to make their experience as simple and fast as possible for all future visits.
Here's a cheat sheet:
https://static.wixstatic.com/media/undefined

Question 5

Where do I find my QR Stamp Code?

Accepted Answer

To make it easy, we have provided the code to you by email in the document "QR Stamp Sheet for Reception." 
If you need the code by itself for something else (you shouldn't, so maybe check with us first!), you can go to www.loyaltysos.ca/login (http://www.loyaltysos.ca/login)to access your dashboard.  In the menu on the left-hand side, click Loyalty Programs, then Create/Edit Programs on the left-side menu. Next click the Edit button associated with your program.
 
Scroll down the page until you see the QR code. Save it to your computer by right clicking on the code and choosing 'Save Image As / Save Picture As'.
https://static.wixstatic.com/media/undefined

Question 6

How can I get my clients to sign up?

Accepted Answer

Here are 6 easy ways to get your clients registered for your Loyalty Program:
Remember to use all 6 for the most success!
 
  1. Scan the Join QR Code
Print posters for your salon that have your Join Code displayed prominently.  (For poster templates, click here.)(https://1drv.ms/f/s!AjKfT8pFtZj9hMcBycOdFxfjTJda5g) While the client is in your salon (don't wait until the end of the service!), bring them a poster and get them to pull out their phone and open their camera.  Most of the newer phones only need to have the camera open and pointing at the code to capture the info in the QR code and direct them to your Loyalty site.
Note: Not all phones are capable of reading a QR code with the camera.  If your client has an older phone, then they would need a QR code reader to open the code (there are many free apps for this in the app store).  If they don't immediately know what you're talking about when you mention the words QR Code Reader, then consider moving on to another option.

2. Create a link on your website
If you're going to direct your client to a website, you should use the opportunity to direct them to your salon's main site.  By adding a simple link in a prominent spot on your website, you are not only making it easy for your client to find your Loyalty App, but also capitalizing on an opportunity to show off your digital presence.  (Your Loyalty Program Mobile URL is located at the top of the Branding and Design tab of your dashboard.)
While the client is in your salon, get them to visit your website on their phone, either by googling your site (if you have a prominent visibility in a Google search), or by telling them your website address. 
Make sure your Loyalty Program link stands out and is in a place where you can easily direct your client to go.  Try to keep it on your home screen too, so there aren't many clicks before they find what they are looking for. 
The client clicks the link and they are directed to your Loyalty Program.

3. Send an email with a link
If you already have a database of client emails, you can be proactive and send out an email to your clients with a link (to your Loyalty Program Mobile URL) directing them to sign up for your Loyalty Program.  Be sure to clearly describe the benefits of joining to your clients.
Your clients can check out your app on their own time and arrive at their next appointment ready to collect punches!  They will click on the link in your email to access your app directly - no need to get them to do anything special to access your program.

4. Link from your Social Media
Recruit your Social Media channels to help you spread the word!  Create a reoccurring post that invites your followers to sign up for your Loyalty Program.  On Facebook, you can also add to your About story and include links, so you can have a permanent link in your profile (link to the Mobile URL).  
Pro Tip: People love incentives, so why not offer to give them their first punch for free if they sign up and post a comment that they've done it.  This will help you not only sign up clients, but also boost the visibility of your post.  Win-Win!

5. Send a Text with a link in salon
You can have your Mobile URL saved on your phone.  When your client is in your salon, simply text them the link (Mobile URL). 
 Your client will receive the link and be able to click it to join your Loyalty program.

6. When all else fails, type your link directly into a web browser
Of course, you can always open a web browser and type your Mobile URL directly into the address bar.  This will work on any phone and, as long as you don't make any typos, will work 100% of the time.

Question 7

How does a client collect Stamps?

Accepted Answer

Scan the code, earn a stamp! Watch this 1 minute video for the step-by-step:
 
https://player.vimeo.com/video/288785253?badge=0

When doing Multiple Stamps, click the green bar at the bottom. You will be prompted to enter the number of stamps plus your Multipunch Security Code. 
Press Enter, and then proceed with the scan as you would in the steps above.
 
https://static.wixstatic.com/media/undefined
If for some reason the QR Code is not scanning properly, you may also choose to enter the stamps manually.
Click QR Not Working? Click Here. Enter your Fallback Code and the number of stamps. If giving more than 1 stamp, the Multipunch Security Code will also be required.
Press Enter.  The Stamps will be added to the account.
https://static.wixstatic.com/media/undefined

Question 8

How does a client redeem their rewards?

Accepted Answer

When a client has collected enough stamps to qualify for a reward, they will see a button appear beside the reward that says "Take". They may choose to keep collecting stamps if they wish to save up for a different reward. Therefore, they will see a Take button next to all of the Rewards that they are eligible for. EG:

https://static.wixstatic.com/media/undefined

To Redeem a Reward, the client simply clicks on the Take button of the Reward they would like to use. (They may do this at any time, even if they are not in the salon.) When the button is pressed, they will see this confirmation screen:
https://static.wixstatic.com/media/undefined

The client is directed back to their Stamp Card. The stamps they redeemed have been subtracted from their total.
The client can then click on the My Rewards tab in the App to view their Rewards. The Rewards available are listed in this tab and have a button next to each that says Redeem.
 
https://static.wixstatic.com/media/undefined
 
When they select Redeem, they will be instructed that if they press Redeem again, they will have 5 minutes to show their Reward to your staff in order to receive it. A timer counts down 5 minutes and they are instructed to show their screen to a staff member.
 
https://static.wixstatic.com/media/undefined
 
When either the timer runs out, or the Back button is pressed, the Reward will disapear completely. There is no way that a client could share this Reward with another person, or use it twice. Hence, they must Redeem their Reward when they are in the salon.

Question 9

What is the Tablet URL?

Accepted Answer

The Tablet URL has been created for you, the salon owner, to provide an alternative method for collecting Stamps for those clients who may not have a smartphone.
 
If desired, you can position a tablet on your front counter and open your salon's Loyalty App by entering your Tablet URL.  (Found on the Branding & Design tab of your Dashboard.)
 
https://static.wixstatic.com/media/undefined
 This will allow clients to sign up, and collect stamps without using their own phone.  Hence, this is a great option if you have an older clientele who still wants to participate in the program, but don't have their own phone.  
 
The client simply enters their email orphone number and presses Enter.  1 Stamp will automatically be added to their account.  
 
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined

They can also see if they qualify for any Rewards or be asked if they want to Redeem any of the Rewards they have earned, by clicking Redeem Rewards.

https://static.wixstatic.com/media/undefined

It's a great way to make your program accessible to everyone!  Just be sure to put the tablet in a safe place so a client cannot add multiple punches to their account without you knowing it.

Question 10

Where do I find my Fallback Code? (In case the QR Code is not scanning properly)

Accepted Answer

To find your Fallback Code, go to www.loyaltysos.ca/login (http://www.loyaltysos.ca/login)to access your dashboard.  In the menu on the left-hand side, click Loyalty Programs, then Create/Edit Programs on the left-side menu. Next click the Edit button associated with your program.
 
Scroll down the page until you see the section titled Fallback Code. You will see a 3-digit Code - This is your Fallback Code. Record this code somewhere safe. 
 
You will use this code if the QR Punch code is not scanning properly. 
 
https://static.wixstatic.com/media/undefined

Question 11

How do I change my Fallback Code?

Accepted Answer

Your Fallback

Code is the number entered when the QR Code is not scanning properly.  From your Dashboard click 
Loyalty Programs, 
then
 Create/Edit Programs 
on the left-side menu.  Next click the 
Edit
 button associated with your program. 
 
https://static.wixstatic.com/media/undefined

Scroll down to the section titled Fallback Code. You will see a 3-digitCode.  Enter your new desired code (max 8 numbers), and then scroll to the bottom of the page and click Save.  
 
https://static.wixstatic.com/media/undefined

Question 12

Where do I find my Multipunch Security Code?

Accepted Answer

To find your MultiPunch Security Code, go to www.loyaltysos.ca/login (http://www.loyaltysos.ca/login)to access your dashboard.  In the menu on the left-hand side, click Loyalty Programs, then Create/Edit Programs on the left-side menu. Next click the Edit button associated with your program.
Scroll down the page until you see the section titled Multipunch Security Code. 
Record the number somewhere safe. 
This is the code you will need any time you want to give a client more than one stamp at the same time.
https://static.wixstatic.com/media/undefined

Question 13

How do I change my Multipunch Security Code?

Accepted Answer

The Multipunch Security Code is the code you will need any time you want to give a client more than one stamp at the same time.  
 
From your Dashboard, click Loyalty Programs, then Create/Edit Programs on the left-side menu.  Next click the Edit button associated with your program. 
https://static.wixstatic.com/media/undefined
https://static.wixstatic.com/media/undefined

Locate the Multipunch Security Code in the Settings section. Type in the new code you wish to use and then scroll to the bottom of the page and press Save.

Loyalty App F.A.Q.